Relief is in store for Overwatch console players: despite the comparative silence on updates and improvements to their player experience, game director Jeff Kaplan's well aware of the frustrations they're facing. There are, in fact, plans in store to address their issues.
Said Kaplan, in response to a thread about console complaints:
Regarding Torbjorn and Symmetra: We've been watching them closely. Up until recently they were performing in lockstep with PC. Recently they've begun to diverge a little bit so we're taking a look at them now and we'll consider adjusting them.
Regarding Reporting: This feature is coming to both PS4 and Xbox. I don't have an exact ETA because there are many moving parts to make this happen. My hope is that everything locks into place before summer... or sooner. But we're at the mercy of things beyond our control on this one and we've been working super hard to make it happen.
Regarding additional bindings: We'll work on this.
Before the one-hero limit, turret-based heroes held a decisive advantage in console, compared to their state on PC: controller-limited response times versus mouse-and-keyboard gameplay made them all the more impacting, forcing a divergence between how console and PC Overwatch was balanced. Since you can't just slap six Torbjorns on a point and call it a day anymore, that effectiveness's been largely mitigated -- and now the balance pendulum has to swing the other way.
Unfortunately, since major and non-cosmetic console updates require certification and approval from the console manufacturer, as with Xbox and Playstation, the path to patching is also significantly different from what it is on PC. The "estimated" part of "Estimated Time of Arrival" is especially emphasized, so patience is warranted from Overwatch console players.