Overwatch players are frustrated by their inability to check out the latest PTR patch. One Battle.net user expressed difficulty following Sombra’s debut, citing an “unexpected server error occurred” from any attempts to log on. He became more vexed upon reading Jeff Kaplan's recent statement, claiming "incredibly few players" play the PTR.
Other users like bolderno shared similar PTR-related issues as well. “I get into the PTR, but I don’t find games because I get connected to Korean servers,” bolderno said. “I was in queue for 15 mins yesterday, so I didn’t bother ever since.”
Mutant Enemy ultimately gave up and stated that they plan to uninstall the game for additional space.
The general consensus is critical of Blizzard's timetable with community concerns, with some some speculating that resolving PTR issues is a lower priority. After players take the time to ask for support, the expectation is they’ll get some type of acknowledgement. In contrast: “just crickets over and over,” said Battle.net user Murd.
Fortunately, this PTR-related matter did not go unanswered. Recently, a Blizzard dev responded:
Hey folks, apologies for the frustration. Unfortunately the error stems from a data migration problem when copying data from the live database to the ptr database. The underlying cause and fixes for accounts are complicated, but we regularly look for account loading errors and write data fix-ups when it's possible.
Longer term, hopefully for the 1.8 PTR, we'll have an updated process for transferring accounts which will not only allow us to keep accounts closer in sync (updated near the start of each PTR) but also reduce or eliminate the data migration problems that cause this login error.
Thanks for your patience, as always any new details will be posted in the sticky thread in this forum. We prefer to keep this issue in that topic so it's easier to find details when we make changes and this issue doesn't bury any other PTR bug reports.
Hopefully the next version will be less problematic for the entire playerbase.