Amazon is now using the power of AI to help in its warehouses. According to a report from The Wall Street Journal, the business giant is specifically using AI to detect damaged items, preventing them from being sent to customers.
More and more companies are taking advantage of technological advancements to improve their business operations further. For instance, there’s Wendy’s experimenting with AI bots capable of taking orders, while Boston Dynamics promotes its Spot robot for inspecting “dangerous, inaccessible, and remote environments, automate data collection on your site.” Amazon is now joining this craze by using AI at its two warehouses.
According to the report, the company wants to reduce the number of damaged products customers receive. Nonetheless, the giant also aims to use the tech to promote automation in its operations, resulting in faster packaging of products and better customer experience. This will reduce the responsibilities handled by warehouse workers currently assigned to check the items for damages.
The AI is specifically integrated into the imaging station of Amazon, where items go through during the picking and packing process. If the system detects damages, the bin containing the item will be directed to a worker for confirmation.
Christoph Schwerdtfeger, a software development manager at Amazon, said that AI is three times more effective in performing the job than an actual worker. With this, the company decided to roll out the AI to 10 more sites it has in North America and Europe.